We source exclusively from reputable suppliers, and our team verifies the authenticity and quality of each mattress to guarantee you receive an authentic product. All our mattresses are fully tagged with the original manufacture date, model, and serial number.

All our mattresses are considered new/open box. Most mattresses we sell may have had defects in their original shipping packaging. We carefully inspect each mattress and rebox it in a brand-new box. Additionally, all our mattresses are sealed with the original plastic.

We are a 100% online outlet store with very low overhead compared to traditional dealers, who have showrooms and employees. As a reseller, we purchase at wholesale prices, allowing us to pass those savings on to you.

No, we are not an authorized dealer. We are a reseller.

Once an order is placed, it takes 1-2 days to fulfill. The estimated delivery time is 5-10 days, excluding holidays and weekends. Due to the size and weight of some mattresses, we ship exclusively using freight/LTL services. We place all mattresses on a flat pallet for protection, and some models must be shipped flat. We will need your phone number to provide to the freight company, as they deliver by appointment only. Expect a phone call from the freight company once your mattress arrives at the local shipping terminal.

Please note that some mattresses can weigh up to 200 lbs, and the freight company will deliver curbside or as close to your front door or garage as their pallet jack allows. If you have a steep driveway or live in a remote area, please inform the freight company during the appointment call. They may suggest arranging pickup at the local shipping terminal if delivery poses challenges.

We recommend having someone assist you on delivery day, as we do not provide in-home delivery services. If you notice any damage to the mattress upon delivery, please either note it on the signature page and inspect it further or decline the delivery due to damage. Notify us immediately if there is an issue.

No, due to the significant savings you receive when purchasing a mattress from Sweet Dreams Outlet, we do not offer a sleep trial, as you are buying the mattress at wholesale prices.

We offer a 100-day return policy on unopened, unused, and undamaged mattresses. If the mattress has already been delivered, the customer is responsible for the freight cost to return it to us.

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We recommend visiting your local mattress store to try out different models, then come to us for the savings!

Yes, we will send you the freight carrier information along with the tracking/pro number once your mattress has shipped.