Sweet Dreams Outlet Policies

At Sweet Dreams Outlet, your privacy is important to us.

This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or use our services.
By using our website, you agree to the terms outlined in this policy.

1. Information We Collect

We may collect the following types of personal information from our customers:

• Personal Identification Information: Name, email address, phone number, mailing address, and other contact details.
• Payment Information: Credit card details, billing address, and other financial data for processing purchases.
• Technical Data: IP address, browser type, device information, and browsing history on our site (collected via cookies and similar technologies).
• Order and Shipping Information: Details of your purchases, product preferences, and contact information (such as your phone number) used for shipping purposes.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To process and complete your orders.
• To handle shipping logistics and delivery scheduling.
• To provide your phone number to our freight carriers so they can contact you to schedule final mile delivery or residential delivery.
• To communicate with you regarding your orders, promotions, or updates related to our services.
• To improve our website and services based on customer preferences.
• To ensure compliance with legal obligations and security standards.

We do not retain any personal information regarding your address after the delivery has been successfully completed.

3. How We Protect Your Information

We implement a variety of security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These include secure server connections, encryption, and limited access controls.

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security of your information.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and tailor offers to your preferences. You can manage your cookie preferences through your browser settings.

5. Sharing Your Information

We do not sell or rent your personal information to third parties.
However, we may share your information with trusted partners or service providers who help us:

• Process payments.
• Deliver products to you.
• Coordinate shipping and provide your contact details to freight carriers for scheduling delivery.
• Manage our website and business operations.

These third parties are bound by confidentiality agreements and are not allowed to use your information for any other purpose.

6. Your Rights

You have the right to:

• Access the personal information we hold about you.
• Request corrections to any inaccuracies in your information.
• Opt-out of receiving marketing communications.
• Request the deletion of your personal data, subject to legal and regulatory requirements.

To exercise any of these rights, please contact us at info@sweetdreamsoutlet.com.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated version on our website and update the effective date at the top of this page.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our handling of your personal information, please contact us at:

Sweet Dreams Outlet
info@sweetdreamsoutlet.com

At Sweet Dreams Outlet, we take great care in ensuring that your mattress is delivered safely and efficiently.

Below is our detailed shipping policy, outlining the steps from order placement to delivery, including important information about the shipping process.

1. Order Processing

• Order Fulfillment: Once your order is placed, we typically take 1-2 business days to fulfill it. During this time, your order is processed, the mattress is carefully prepared for shipping.
• Order Confirmation: You will receive an email confirmation once your order is processed, and a follow-up email with tracking information once the mattress has been shipped.

2. Shipping Timeframes

• Standard Delivery Time: The estimated delivery time is 5-10 business days, excluding holidays and weekends.
• Freight/LTL Shipping: Due to the size and weight of some mattresses, we exclusively use Freight/LTL  for shipping.
This ensures that your mattress is handled safely and securely during transport.

3. Shipping and Packaging Process

• Palletization: All mattresses are securely placed on a flat pallet to protect them during shipping. (Note: Some Mattresses may weigh up to 200LBS.)
• Pallet Wrapping: The mattress is Boxed and secured to the pallet to prevent movement or damage during transit. 
• Shipping Method: Once packaged, your mattress is loaded onto a freight truck and transported to the nearest shipping terminal in your area.

4. Scheduling Delivery

• Customer Phone Number Required: Since freight companies deliver by appointment only, we will need your phone number when you place your order. This will be provided to the freight company so they can contact you directly.
• Appointment Scheduling: Once your mattress arrives at the local shipping terminal, the freight company will call you to schedule a delivery appoinment. Please expect this call within 5-10 days after your order has shipped.( For faster response please contact the delivery freight company on the order and reference your tracking/Pro number. 
• Delivery by Appointment: Deliveries are typically made Monday- Friday. The freight company will work with you to arrange a convenient delivery time based on your availability however this might be an estimated time or a window they give you. 

5. Delivery Process

• Curbside Delivery: Due to the size and weight of the mattresses (up to 200 lbs), the freight company will deliver the mattress curbside, or as close to your front door or garage as their pallet jack allows.
• Challenging Locations: If you have a steep driveway, remote location, or other access limitations, please inform the freight company during the appointment call. In some cases, they may suggest that you pick up the mattress at the local shipping terminal if delivery to your residence poses logistical challenges.
• Assistance on Delivery Day: We recommend having someone assist you on delivery day, as the freight company does not provide in-home delivery services.
The delivery driver will place the pallet at the designated location, but bringing it inside or setting it up is the customer’s responsibility.

6. Receiving the Mattress

• Inspecting the Mattress: Upon delivery, we recommend that you inspect the mattress carefully before signing the delivery receipt. Check for any visible damage to the packaging or mattress itself.
• Noting Damage: If you notice any damage:
• Minor Damage: Note it on the delivery receipt before signing.(This does not hold you responsible it only helps us file a damage claim if needed) 
• Significant Damage: You have the option to refuse delivery if the mattress is significantly damaged. If you choose to refuse, notify the delivery driver, and contact us immediately.

7. Additional Considerations

• Remote Areas: If you live in a particularly remote or hard-to-reach area, you may be asked to arrange pickup from the local shipping terminal if the freight company cannot access your residence with their trucks. 
• Special Delivery Arrangements: If you have unique delivery needs (e.g., delivery to a specific area on your property), these must be arranged directly with the freight company and may incur additional fees.

8. Tracking Your Shipment

• After your mattress is shipped, you will receive an email with a tracking ID/ Pro Number. You can use this number to track the progress of your shipment on the freight company’s website. If you need further assistance with tracking, feel free to contact our customer support team.9. Delivery Restrictions
• In-Home Delivery Services: Please note that we do not offer in-home delivery or setup services.
The freight company will deliver your mattress to the curb or garage, and you will be responsible for moving it inside your home.

We want you to be completely satisfied with your purchase from Sweet Dreams Outlet.

Our refund policy offers flexibility while ensuring the quality of our products is maintained.

Please review the detailed steps and policies below to understand how we handle refunds.

1. Full Refunds on Unopened and Unused Items

Policy:
You are eligible for a full refund on unused, undamaged mattresses within 100 days of the delivery date. The buyer is responsible for the return shipping cost.

Steps:

1. Contact Us: Reach out to our customer service team via the Contact Us page within 100 days of delivery to initiate the return process.
2. Arrange Return Shipping: We will provide instructions on how to ship the unopened mattress back to us using a freight service. The customer is responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped).
3. Inspection and Refund: Once the mattress is received and inspected at our warehouse, we will process the full refund to your original payment method. Please allow 7-10 business days for the refund to appear after processing.

2. Refunds or Replacements for Damaged or Defective Items

Policy:
If your mattress arrives with a manufacturing defect or is damaged during shipping or handling, please notify us within 48 hours of delivery.

Steps:

1. Inspect Upon Delivery: Inspect the mattress upon delivery. If you notice visible damage, please note it on the delivery receipt or refuse the delivery if the damage is significant.

2. Contact Us: Notify us within 48 hours of delivery to report the damage or defect. Provide photos or a description of the issue for assessment.

3. Replacement or Refund: If we determine the damage is due to a manufacturing defect or occurred during shipping/handling, we will either arrange for a replacement mattress to be shipped to you at no cost or issue a full refund if a replacement is not possible.

4. Return of Damaged Mattress: If damage is found, please keep the box/pallet and any shipping materials in case we request the mattress to be returned. If the mattress is deemed irreparable, we may request photos or proof of disposal (e.g., cutting or clearly marking the mattress). Once we receive this documentation, we will issue a full refund.

3. Refund Timeline and Payment Methods

• Refund Timeline: Refunds are typically processed within 5-7 business days after the mattress is returned or proof of disposal is received and verified. Your financial institution may take additional time to post the refund.
• Payment Method: Refunds will be issued to the original payment method used for the purchase.

Important Notes:

• Return Shipping Costs: Return shipping costs are the responsibility of the customer unless the return is due to a damaged, defective, or incorrect item.
• Customer Responsibility: The condition of the mattress when returned or disposed of is the responsibility of the customer. We recommend handling it with care to avoid any disputes.